Shipping policy

Free shipping
• Free standard shipping is available on all prepaid orders placed on the Hikabae online store.

• No minimum order value is required for free shipping.

Delivery time
• Orders are typically delivered within 5–7 business days from the date of dispatch.

• Business days exclude Sundays and public holidays; delivery timelines may vary for remote or out-of-service locations.

Returns within 3 days
• Products are eligible for return or exchange within 3 days of delivery, in line with the Hikabae Return & Refund Policy.

• Returned items must meet the return conditions (original condition, tags intact, and other criteria) to qualify for exchange or refund as store credit.

Secure payments
• All online payments are processed through the PayU payment gateway using industry-standard encryption and security measures.

• Hikabae does not store your full payment details and uses secure, verified payment channels to protect your transactions.